Comments on: Sony VAIO Support review

By: jez

jez — Fri, 23 Feb 2007 08:04:27 +0000

looking for Windows Vista drivers for Sony VAIO? head there

By: Julian 'jez' Klewes

Julian 'jez' Klewes — Wed, 14 Feb 2007 21:17:51 +0000

here is what I found on the site martin:

If you want to register with our registration team, please call the number below

0870 240 2410
National Rate Number
Please note that you will be asked for the serial number and for the date of purchase of your SONY VAIO.
Click here if you need help retrieving the serial number.

Help & Support
Once your SONY VAIO has been registered, we can offer you a range of ways to get in touch with SONY VAIO-LINK.
If your SONY VAIO is in warranty, please call

0870 240 2408

If your SONY VAIO is out of warranty, please call

0905 0310006
(0.35 GBP/min**)

If you purchased your SONY VAIO in a non-European country, please call

0905 0310006
(0.35 GBP/min**)
You can also contact us through our free-of-charge e-support. E-Support is a self-service option accessible for registered VAIO-customers in or out of warranty. E-Support offers you the opportunity to interact with our technical support team. If you want to use this service, please click the e-support button

Opening Hours
Monday-Friday 08:00-18:00 (local time)

If I were you I’d give them a proper moaning if after you tried it the polite way.
Thanks for your feedback, I hope this helps anyway!

By: Martin

Martin — Wed, 14 Feb 2007 20:44:47 +0000

I am really frustrated – I have vaio desktop and I have a problem with the drivers.

1 I cant download the drivers with a serial code
2 my pc is under my TV and I cant take it out without moving home
3 I cant find any serial code anything like the one on the website
4 the e support web site wont accept my details without the serial code
5 the phone support section does not return a result when i enter vaio product and location uk

the question is why do I have to regsiter my product to download drivers
I have vaio update running and new drivers are availbe but not old
so why cant I search driver through vaio update
how do I talk to someone

why cant they EMAIL ME AND HELP – I can tell sony all the information about the PC via email.

Also – I think the vaio website serves no purpose – an opportunity lost I think

By: Ann

Ann — Tue, 06 Feb 2007 07:46:06 +0000

Wonderful and informative web site. I used information from that site its great.

By: Julian 'jez' Klewes

Julian 'jez' Klewes — Wed, 06 Sep 2006 18:41:39 +0000

I dont get it, what do you mean/want?
sorry for the hazzle

By: Gary W Underhill

Gary W Underhill — Wed, 06 Sep 2006 18:10:08 +0000

Trying to get updates from you guys, is like trying to get gold from Ft.Knox.Why is it the download site never seems to be up and running. Can`t you get it together or what.

By: Julian 'jez' Klewes

Julian 'jez' Klewes — Mon, 28 Aug 2006 12:10:50 +0000

great! thanks for your feedback and best regards to switzerland, I’ll keep you posted

By: RizzzO

RizzzO — Sun, 20 Aug 2006 17:34:52 +0000

Hello there.
I found your blog googling for “sony vaio bad material”, since I have read loads of comments of people who are really really pissed off about the support AND quality of their Vaios. As a fact, you’re the first one to write something even remotely positive about their support, at least in my search. Feels good to hear the other side though. And it just made my decision of whether to buy a Vaio or not just a little bit thougher…

Greetz from Switzerland
RizzzO

By: Julian 'jez' Klewes

Julian 'jez' Klewes — Fri, 28 Jul 2006 09:26:43 +0000

amit,
i am no pr minon of sony, but I feel like I got good support.
Well when they returned my laptop the first time, they did some “repairs” but damaged another thing in the same time. Clearly – and I agree with you – not a sign of good support, but now on the otherhand their endevear / effort to fix this mistake afterwards when I called them was massive.
It was a service I had never expirienced before, and to remind you -without paying anything- I got my laptop collected by the door, they packed it for me with special shock-absorbing material and then shipped it internationally to repair it within 5 days. Surely I didnt get much of a response by mail, but that?s due to their fucked up mail system. There is nothing like “mike.schneider@sony-support.com” or something, but one single email address… For me it worked by phone: also another reminder for everyone not getting any response: call them up! you then instantly get a solution!

Did you have a bad expirience with sony support? if so, feel free to share :) thanks for commenting. how did you get to this blog?

By: Amit

Amit — Fri, 28 Jul 2006 02:08:59 +0000

I read you blog and to me it looked like really *bad* service. They sent you your laptop without repairing it? No response to emails? And you’re happy because they finally fixed the laptop. You paid for the warranty – and they returned with service. Whats so great about that?